Terms and Conditions:

  • Interior Advisory Service is available by appointment only. Customer can fill-in the online form or contact store staff from MUJI Hong Kong stores.
  • Interior Advisor will contact customer within 2 working days upon receiving appointment application.
  • In case of change in consultation date, please contact our CS hotline at least one working day in advance. Interior Advisor will reply customer the next available appointment on the following day. If no prior notice is given by customer, the booking will be cancelled; reschedule of appointment could only be arranged upon customer request.
  • Interior Advisory Service will be suspended when typhoon signal No. 8 or above or black rainstorm warning signal is hoisted. Customer will be contacted to re-schedule next appointment.
  • Interior Advisory Service is applicable to Hong Kong only. Customer shall provide his/her address when submitting the appointment application so that our Interior Advisor can prepare information and advice to Customer.
  • Interior Advisor will provide advice on MUJI furniture according to the floor plan, photos or related information provided by customer. Before confirming the order, customer shall verify the dimensions of the MUJI furniture to be purchased. MUJI shall not bear liability due to inaccurate information provided by customer.
  • Any drawing prepared by Interior Advisor is for reference only. The real object should be considered as final.
  • The home delivery service and exchange & refund service shall be provided subject to the prevailing terms and conditions.
  • Unless otherwise agreed by customer to receive our direct marketing information, the personal information collected will be used for the consultation service only, and processed according to the our privacy policy. For details, please click here.
  • In case of any discrepancy between the English and Chinese versions of these terms and condition, the English version shall prevail.
  • MUJI has the right to revise the details, method and Terms & Conditions of this Service without prior notice. In the event of dispute, the decision of MUJI shall be final.
  • For enquiries, please contact Customer Service Hotline at 2694 9309.