Terms and Conditions for
Corporate Service

These are the Terms and Conditions (“Terms”) on which by MUJI (Hong Kong) Company Limited ("MUJI HK") supplies goods and/or services (“Merchandises”) to a corporate customer as specified below (“Purchaser”) via the corporate service account registered with MUJI HK under its corporate service. 

 By submitting the Registration Form and the Online Corporate Order Form by the Purchaser, its employee or agent, the Purchaser will be deemed to have accepted these Terms and agreed to be bound by the same.  MUJI HK may from time to time amend these Terms without prior notice.  As the Purchaser is bound by these Terms, the Purchaser should periodically review this page. The Purchaser shall periodically review this page for latest updates on the Terms.

 1.        Corporate Service Account

1.1       The Purchaser shall be a company or organization which is registered in Hong Kong as companies, overseas companies which have a registered office in Hong Kong, partnerships and sole traders with valid business registration certificate of Hong Kong, non-governmental organizations, charities or government bodies and agencies in Hong Kong, and who wishes to purchase Merchandises for their business.

1.2       If the Purchaser intends to purchase via this online corporate service, the Purchaser must complete the Registration Form and agree to these Terms as a condition of opening the corporate service account. The Purchaser shall provide accurate information and is responsible for all activities that occur under its account.

1.3       MUJI HK may send any information relating to the account and any written notice or demand to the Purchaser’s last-known address or contact information. MUJI HK will always treat the notice or demand as having been received at the said address or contact information. In case of any change in business name, address or other contact details, the Purchaser shall promptly notify MUJI HK with supporting documents by sending an e-mail to corporate@muji.com.hk.

1.4       For any query regarding the status of an order, delivery, account or any other queries regarding this corporate service, the Purchaser may contact MUJI HK's Corporate Service Department at (+852) 2208 4748 or send an e-mail to corporate@muji.com.hk.


2.         Purpose and Usage

2.1       Unless MUJI HK has given prior written consent, the Purchaser shall not:

(1) use or allow any person to use the Merchandises for commercial or promotional use, or reselling purpose;

(2) print or attach any logo, trademark, symbol, slogan or any other contents onto the Merchandises or their original packing; or

(3) use MUJI HK's company name, its trade name, trademarks and/or logos in any activity or business of the Purchaser.

2.2       MUJI HK reserves the right to claim the Purchaser and/or cancel this order without liability in such circumstances.


3.         Purchase Order and Acceptance

3.1       The Purchaser shall place the order by submitting the Online Corporate Order Form.  Once the Purchaser has submitted the order, it is final and binding upon the Purchaser.

3.2       MUJI HK will contact the Purchaser within 2 working days (Monday to Friday except public holiday) upon receipt of the Online Corporate Order Form. 

3.3       All orders placed by the Purchaser shall be subject to stock availability of Merchandises and final acceptance by MUJI HK.  MUJI HK reserves the right to decline any order in whole or in part at its sole discretion.

3.4       If the Merchandises are unavailable or overseas replenishment is required, MUJI HK will contact the Purchaser to offer the Purchaser alternative merchandises or counter propose delivery time (at least 6 weeks for overseas replenishment upon order confirmation).  If the Purchaser chooses not to purchase the alternative merchandises nor accept the delivery time MUJI HK counter proposed, MUJI HK will cancel the order.


4.         Merchandise, Price & Payment

4.1       All product images and information prepared by MUJI HK are for reference only. MUJI HK shall not be liable for any difference in color between the images and the actual Merchandises.

4.2       The pricing of Merchandises shall be subject to change at any time and without notice. MUJI HK shall confirm the pricing with the Purchaser after receipt of the order.

4.3       The prices, product selection and promotions offered in our MUJI Stores may be different from those shown in MUJI HK’s website. To the extent permitted by applicable law, MUJI HK does not guarantee that a price, product or promotion offered at MUJI Stores will also be available or honored to corporate service or vice versa.

4.4       MUJI HK will submit an invoice to the Purchaser for all purchases made through a MUJI corporate service account for every purchase.

4.5       The Purchaser shall pay the invoice amount in Hong Kong Dollars in full prior to delivery or pickup by the Purchaser by the payment methods stated below unless any credit terms have been agreed by MUJI HK. The Purchaser acknowledges that any failure in or late payment by the Purchaser may result in postponement of delivery or pick up of Merchandises.

4.6       MUJI HK only accepts the following payment methods.

a)     Paypal
An online invoice will be sent to the e-mail address provided for the Purchaser’s settlement. 

b)     Faster Payment System (FPS)
The Purchaser shall pay the invoice amount by entering MUJI’s FPS ID 4847950 via FPS app or electronic banking service.

c)     Company cheque
The Purchaser can pay the invoice amount by a crossed cheque payable to “MUJI (Hong Kong) Company Limited”.  MUJI HK only accepts a cheque which is to be drawn on a bank in Hong Kong.  Any charge imposed by bank in relation to such cheque payment shall be borne by the Purchaser.  The invoice amount will only be deemed paid upon company cheque has been cleared by Bank. Please present the company cheque to the following address.


MUJI (Hong Kong) Company Limited
Unit 1901-05, 19/F,  Mira Place Tower A, 132 Nathan Road,
Tsim Sha Tsui, Kowloon, Hong Kong
Corporate Service Department

4.7      All orders will only be confirmed upon invoice amount being fully settled.  


5.         Delivery Arrangement

5.1       Delivery Service and assembly service are only provided to a residential or business address on Hong Kong Island, Kowloon and the New Territories (including Ma Wan, Tung Chung and Discovery Bay but excluding outlying islands and restricted areas). We may not provide Delivery Service for the delivery address where has no paved passage between the loading point and the delivery address for access by trolley and delivery of items, as well as any premises not accessible by staircase or located on the 8th floor or above without elevator service.

5.2       Delivery Service is provided from 11:00 to 18:00, Monday to Friday except Chinese New Year Public Holiday.

5.3       MUJI HK will contact the Purchaser to arrange delivery at least 3 workings days upon receipt of full payment. However, any delivery date provided by MUJI HK is estimated only unless MUJI HK has explicitly confirmed in writing. MUJI HK reserves the final right in arrangement of delivery and assembling service.

5.4       Free delivery to one address will be offered to any order with net purchase amount above HK$4,000, or a delivery charge of HK$250 will be payable for each delivery. Each delivery means delivery to a single address only.

5.5       Any additional charges, e.g. assembly charge, labor charge, parking fee, bridge and tunnel toll, entry fee or any additional transportation costs are all excluded in the delivery charge. MUJI HK shall bill the delivery charge and such additional charges (if any) in the invoice for the Purchaser to settle at the same time of making payment for Merchandises. In case of any other extra charges incurred during delivery, the Purchaser shall pay the same before delivery or directly to the delivery staff.

5.6       MUJI HK shall not provide shipment, crane, modifications, wall-mounting, disposal, reinstatement and cleaning service. The Purchaser shall arrange such service at his own costs and risk.

5.7       Delivery service is not applicable to food, plant items and coupons.

5.8       MUJI HK shall not be liable for any delay of delivery which is due to any causes that beyond its reasonable control.

5.9       Purchaser shall arrange to take or delivery of the Merchandises within 2 months upon the date of purchase; or any pre-ordered item within 2 months upon the expected arrival date shown on the invoice (collectively “Collection Deadline”). If the Purchaser fails to take or arrange delivery of the Merchandises on or before the Collection Deadline, it is treated as a cancellation of order by the Purchaser and/or forfeiture of the payment made by the Purchaser. MUJI HK has the right to take further action on the Merchandises and the paid amount without prior notice and the Purchaser agrees that MUJI HK shall not be responsible for any loss incurred by such cancellation due to the Purchaser’s own default.

5.10    Unless otherwise stated in these Terms and the invoice, the delivery service shall be provided according to the Terms and Conditions of Home Delivery Service.  


6.         Inspection

6.1       Title and Risk of loss or damage to the Merchandises shall pass to the Purchaser on the physical delivery of the Merchandises at the designated address or at the time of pickup by the Purchaser.

6.2       Upon receipt of the Merchandises, the Purchaser is required to report any discrepancies or defective Merchandises found to MUJI HK at or before 15:00 on the next day of delivery. Any delay on claims of discrepancies and quality defects will not be considered.

6.3       Inherent quality defects do not include any color and pattern difference arising from the nature of materials, including leather pattern and wood grain.

6.4       The natural forms of plants may vary from that shown in the exhibits or photos, which shall not be regarded as quality issue.

6.5       If the Merchandises so claimed are to MUJI HK’s satisfaction to be defective, MUJI HK shall, at its sole discretion, replace such Merchandises or deliver the deficient quantity to the Purchaser or refund the price of the Merchandises. It is expressly understood and agreed that MUJI HK’s liability in connection with the defective Merchandises is limited to the replacement or refund as set forth herein.


7.         Cancellation Policy

7.1       Any order cancellation request raised after payment shall not be accepted.


8.         Return Policy

8.1       Save and except for the conditions stated in Clause 6 above, the Merchandises and/ or service are not exchangeable or refundable.


9.         Limited Liabilities

9.1       To the extent permitted under the law, MUJI HK makes no express or implied warranties, guarantees, or conditions, including for merchantability, satisfactory quality, and fitness for a particular purpose, workmanlike effort, title, or non-infringement.

9.2       In no event shall MUJI HK be liable to the Purchaser for any indirect, special, incidental or consequential damages resulting from performance or failure to perform under the contract, or from the furnishing, performance or use of any Merchandises sold or provided pursuant hereto, whether due to a breach of contract, breach of warranty, negligence, or otherwise. Save that nothing herein shall limit MUJI HK 's liability for death or personal injury arising from its negligence, MUJI HK shall have any liability to the Purchaser for indirect or punitive damages or for any claim by any third party except as expressly provided herein.


10.       Purchaser's Liabilities

10.1    The Purchaser is fully responsible to any law or regulation that the Merchandises complied within designated country of use. MUJI HK will not indemnify the Purchaser against any claims arising from such infringement.


11.       Personal Information Collection Statement

11.1    Any personal information will only be collected for the purpose of processing purchase orders, managing corporate service account with MUJI HK and other directly related purposes.

11.2    Unless otherwise agreed by the Purchaser, the personal information collected will not be used for direct marketing purpose.  The collection and use of the personal information shall be processed according to our privacy policy. For details, please click here


12.       General Provisions

12.1    These Terms shall be governed and construed by the laws of Hong Kong Special Administrative Region.

12.2    No person other than the Purchaser and MUJI HK will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce or enjoy the benefit of any term hereof.

12.3    If MUJI HK does not enforce any term or condition of these Terms, it will not affect any of the other terms or conditions hereof.

12.4    MUJI HK reserves the right of all final decisions related to the order placed under this corporate service and any disputes.

12.5    In case of any inconsistency, the English version shall prevail

(Effective Date: September 1, 2019)