1.          Corporate Service Account

1.1        The "Corporate Customer" herein shall be a company or organization which is registered in Hong Kong as companies, overseas companies which have a registered office in Hong Kong, partnerships and sole traders with valid business registration certificate of Hong Kong, non-governmental organizations, charities or government bodies and agencies in Hong Kong, and who wishes to purchase Merchandises for their business, and it has completed the registration as "Corporate Customer" through MUJI Official Online Shop.

1.2        If any customer intends to purchase under Corporate Service, the customer must register as a Corporate Customer on MUJI Hong Kong Official Online Shop, and complete and submit the designated form when the order fulfills the criteria (as specified in Clause 1.4 below). The Corporate Customer shall provide accurate information and is responsible for all activities that occur under its account. MUJI HK has the right to request further information from the customer to verify its eligibility as a Corporate Customer when necessary. Orders are subject to our acceptance and confirmation to form a contract of sales between us.

1.3        MUJI HK may send any information relating to the account and any written notice or demand to the Corporate Customer’s last-known address or contact information. MUJI HK will always treat the notice or demand as having been received at the said address or contact information. In case of any change in business name, address or other contact details, the Corporate Customer shall promptly notify MUJI HK with supporting documents by sending an e-mail to [email protected].

1.4        The "Corporate Service" herein shall refer to the service exclusively offered by Corporate Service Department of MUJI HK to the Corporate Customer who intends to order the Merchandises from MUJI HK with total amount is HK$20,000 or above but it is unable to order direclty at MUJI Official Online Shop due to insufficient stock. All Merchandises ordered under Corporate Service are sold in original packing quantity only.

1.5        For any query regarding the status of an order, delivery, account or any other queries regarding this corporate service, the Corporate Customer may contact MUJI HK’s Corporate Service Department at (+852) 3501 4688 or send an e-mail to [email protected].

2.          Purpose and Usage

2.1        Unless MUJI HK has given prior written consent, the Corporate Customer shall not:

(1)    use or allow any person to use the Merchandises for commercial or promotional use, or reselling purpose;

(2)    print or attach any logo, trademark, symbol, slogan or any other contents onto the Merchandises or their original packing; or

(3)    use MUJI HK’s company name, its trade name, trademarks and/or logos in any activity or business of the Corporate Customer.

2.2        MUJI HK reserves the right to claim the Corporate Customer and/or cancel this order without liability in such circumstances.

3.          Purchase Order and Acceptance

3.1        Once the Corporate Customer has submitted the aforementioned order form via MUJI Official Online Shop, it is final and binding upon the Corporate Customer.

3.2        MUJI HK will contact the Corporate Customer within 2 working days (Monday to Friday except public holiday) upon receipt of the aforementioned form.

3.3        All orders placed by the Corporate Customer shall be subject to stock availability of Merchandises and final acceptance by MUJI HK. MUJI HK reserves the right to decline any order in whole or in part at its sole discretion.

3.4        If the Merchandises are unavailable or overseas replenishment is required, MUJI HK will contact the Corporate Customer to offer alternative merchandises or counter propose delivery time (at least 6 weeks for overseas replenishment upon order confirmation). If the Corporate Customer chooses not to purchase the alternative merchandises nor accept the delivery time MUJI HK counter proposed, MUJI HK will cancel the order.

4.          Merchandise, Price & Payment

4.1        All product images and information prepared by MUJI HK are for reference only. MUJI HK shall not be liable for any difference in color between the images and the actual Merchandises.

4.2        The prices of the Merchandises ordered through our Corporate Services are in Hong Kong Dollars (HKD) and subject to change at any time and without prior notice. MUJI HK shall confirm the pricing with the Corporate Customer after receipt of the order.

4.3        To the extent permitted by applicable law, MUJI HK does not guarantee that a price, product or promotion offered at MUJI Stores or MUJI Official Online Shop will also be available or honored to Corporate Service or vice versa.

4.4        MUJI HK will submit an invoice to the Corporate Customer for orders made through Corporate Service.

4.5        The Corporate Customer shall pay the invoice amount in full prior to delivery or pickup by the Corporate Customer by the payment methods stated below unless any credit terms have been agreed by MUJI HK. The Corporate Customer acknowledges that any failure in or late payment by the Corporate Customer may result in postponement of delivery or pick up of Merchandises.

4.6        MUJI HK only accepts the following payment methods:

a) PayPal
An online invoice will be sent to the e-mail address provided for the Corporate Customer’s settlement.

b) Faster Payment System (FPS)
The Corporate Customer shall pay the invoice amount by entering MUJI’s FPS ID 4847950 via FPS app or electronic banking service.

c) Bank Transfer
Transfer the invoice amount to the below account:
Bank Name: Hang Seng Bank
Account Number: 769-308941-668
Account Name: MUJI (Hong Kong) Company Limited

d) Company cheque
The Corporate Customer can pay the invoice amount by a crossed cheque payable to “MUJI (Hong Kong) Company Limited”. MUJI HK only accepts a cheque drawn on a bank in Hong Kong. Any bank charge related to such cheque payment shall be borne by the Corporate Customer. The invoice amount will only be deemed paid once the cheque has been cleared by the bank. Please present the company cheque to the following address:

MUJI (Hong Kong) Company Limited
Unit 2204-07, 22/F, Mira Place Tower A, 132 Nathan Road,
Tsim Sha Tsui, Kowloon, Hong Kong
Corporate Service Department

4.7      All orders will only be confirmed upon invoice amount being fully settled.

4.8      Any order made through our Corporate Service is not entitled to any MUJI points and/or other benefits under MUJI app.

5.          Delivery Arrangement

5.1        Delivery Service and assembly service are only provided to a residential or business address on Hong Kong Island, Kowloon and the New Territories (including Ma Wan, Tung Chung and Discovery Bay but excluding outlying islands and restricted areas). We may not provide Delivery Service for the delivery address where has no paved passage between the loading point and the delivery address for access by trolley and delivery of items, as well as any premises not accessible by staircase or located on the 8th floor or above without elevator service.

5.2        Delivery Service is provided from 11:00 to 18:00, Monday to Friday except Chinese New Year Public Holiday.

5.3        MUJI HK will contact the Corporate Customer to arrange delivery at least 7 working days upon receipt of full payment. However, any delivery date provided by MUJI HK is estimated only unless MUJI HK has explicitly confirmed in writing. MUJI HK reserves the final right in arrangement of delivery and assembling service.

5.4        Free delivery to a maximum of 3 addresses in Hong Kong will be offered to any order through Corporate Service and it cannot be combined with other order directly made through MUJI Hong Kong Official Online Shop. A delivery charge of HK$300 will be payable for each additional delivery address.

5.5        Any additional charges, e.g. assembly charge, labor charge, parking fee, bridge and tunnel toll, entry fee or any additional transportation costs are all excluded in the delivery charge. MUJI HK shall bill the delivery charge and such additional charges (if any) in the invoice for the Corporate Customer to settle at the same time of making payment for Merchandises. In case of any other extra charges incurred during delivery, the Corporate Customer shall pay the same before delivery or directly to the delivery staff.

5.6        MUJI HK shall not provide shipment, crane, modifications, wall-mounting, disposal, reinstatement and cleaning service. The Corporate Customer shall arrange such service at his own costs and risk.

5.7        Delivery service is not applicable to food and plant items.

5.8        MUJI HK shall not be liable for any delay of delivery which is due to any causes that beyond its reasonable control.

5.9        Corporate Customer shall arrange to take or delivery of the Merchandises within 30 days upon the date of purchase; or any pre-ordered item within 30 days upon the expected arrival date shown on the invoice (collectively “Collection Deadline”). If the Corporate Customer fails to take or arrange delivery of the Merchandises on or before the Collection Deadline, it is treated as a cancellation of order by the Corporate Customer and/or forfeiture of the payment made by the Corporate Customer. MUJI HK has the right to take further action on the Merchandises and the paid amount without prior notice and the Corporate Customer agrees that MUJI HK shall not be responsible for any loss incurred by such cancellation due to the Corporate Customer’s own default.

5.10      Unless otherwise stated in these Terms and the invoice, the delivery service shall be provided according to the Terms and Conditions of Home Delivery Service.

6.          Inspection

6.1        Title and Risk of loss or damage to the Merchandises shall pass to the Corporate Customer on the physical delivery of the Merchandises at the designated address or at the time of pickup by the Corporate Customer.

6.2        Upon receipt of the Merchandises, the Corporate Customer is required to report any discrepancies or defective Merchandises found to MUJI HK at or before 15:00 on the next day of delivery. Any delay on claims of discrepancies and quality defects will not be considered.

6.3        Inherent quality defects do not include any color and pattern difference arising from the nature of materials, including leather pattern and wood grain.

6.4        The natural forms of plants may vary from that shown in the exhibits or photos, which shall not be regarded as quality issue.

6.5        If the Merchandises so claimed are to MUJI HK’s satisfaction to be defective, MUJI HK shall, at its sole discretion, replace such Merchandises or deliver the deficient quantity to the Corporate Customer or refund the price of the Merchandises. It is expressly understood and agreed that MUJI HK’s liability in connection with the defective Merchandises is limited to the replacement or refund as set forth herein.

7.          Cancellation Policy

7.1        Any order cancellation request raised after payment shall not be accepted.

8.          Return Policy

8.1        Save and except for the conditions stated in Clause 6 above, the Merchandises and/ or service are not exchangeable or refundable.

9.          Limited Liabilities

9.1        To the extent permitted under the law, MUJI HK makes no express or implied warranties, guarantees, or conditions, including for merchantability, satisfactory quality, and fitness for a particular purpose, workmanlike effort, title, or non-infringement.

9.2        In no event shall MUJI HK be liable to the Corporate Customer for any indirect, special, incidental or consequential damages resulting from performance or failure to perform under the contract, or from the furnishing, performance or use of any Merchandises sold or provided pursuant hereto, whether due to a breach of contract, breach of warranty, negligence, or otherwise. Save that nothing herein shall limit MUJI HK's liability for death or personal injury arising from its negligence, MUJI HK shall have any liability to the Corporate Customer for indirect or punitive damages or for any claim by any third party except as expressly provided herein.

10.        Corporate Customer’s Liabilities

10.1      The Corporate Customer is fully responsible to any law or regulation that the Merchandises complied within designated country of use. MUJI HK will not indemnify the Corporate Customer against any claims arising from such infringement.

11.        Personal Information Collection Statement

11.1      Any personal information will only be collected for the purpose of processing purchase orders, managing corporate service account with MUJI HK and other directly related purposes.

11.2      Unless otherwise agreed by the Corporate Customer, the personal information collected will not be used for direct marketing purpose. The collection and use of the personal information shall be processed according to our privacy policy. For details, please click here.

12.        General Provisions

12.1      These Terms shall be governed and construed by the laws of Hong Kong Special Administrative Region.

12.2      No person other than the Corporate Customer and MUJI HK will have any right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce or enjoy the benefit of any term hereof.

12.3      If MUJI HK does not enforce any term or condition of these Terms, it will not affect any of the other terms or conditions hereof.

12.4      MUJI HK reserves the right of all final decisions related to the order placed under this corporate service and any disputes.

12.5      In case of any inconsistency, the English version shall prevail.

(Effective Date: March 27, 2025 )